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FREQUENTLY ASKED QUESTIONS

Software Questions

Wireless Measurement Questions

Vibration Analysis and Rotor Balancing Questions

General Product Questions

Payment, Shipping & Return Questions

Extended Warranty Questions

Where can I download the software for my wireless measurement device?

Any Motionics wireless measurement device works with our free software, MultiGage. It is available for iPad, iPhone, Android, and PC.

You can download it here:

iOS

Android

Windows

I don’t have the user guide or quickstart for the software on hand. How do I get started?

You can download the user guide to our software on our Downloads page.

For MultiGage, you can watch our MultiGage tutorials on our YouTube channel.

I need to install the driver for the BLE dongle to use the Windows software. How can I do that?

You can download the driver from our Downloads page, and install it by following the instructions in our tutorial video.

How can I send live readings to an Excel doc?

In MultiGage Windows, go to the Settings tab, then Export to Excel, and check the box that says, “Enable Auto Export to Excel in Continuous Recording." Make sure your recording rate is slower than 1 sample/second, and you’re in continuous recording mode. Open an Excel document, select the cell you’d like to start the recording in, and once you press the Record button in MultiGage and switch back to the Excel doc, readings will be streamed automatically to Excel.

What is the difference between WiMER and BlueDial?

Both WiMER and BlueDial can wirelessly transmit measurement readings to smart devices or PCs. WiMER is just a transmitter, so users need to have a digimatic instrument for measurement and connect it to WiMER through a small data cable. On the other hand, BlueDial has a wireless transmitter integrated on the back of a digital dial indicator. All the wires are connected internally.

By changing different types of data cables, WiMER can be used as a universal solution for different gages: dial indicator, caliper, micrometer, etc, while BlueDial only works as an indicator. Hence, WiMER is more versatile than BlueDial.

What is the difference between WiMER 1, 2, 3, 4A, 4D, 5, and 6?

Based on different compatible instruments, we categorize WiMER devices in 4 series. Users should choose accordingly:

  • WiMER 1 is for Mitutoyo digimatic instruments, such as digital dial indicator, caliper, micrometer, height gage and so on.

  • WiMER 2 is for Fowler/Sylvac digital instruments with RS232 output.

  • WiMER 3 is for Mitutoyo linear gage with 90° phase shift output.

  • WiMER 4A and 4D are for the Mitutoyo electronic-sensor-based digital protractor 950-318.

  • WiMER 5 is for optical and magnetic encoders with 90° phase shift, differential square wave, RS422 (TTL) output.
  • WiMER 6 is for AC linear variable differential transducers (LVDTs).

What is the difference between BlueDial and BlueDial-LT?

The main difference between BlueDial and BlueDial-LT is the indicator used for integration with the Bluetooth transmitter. BlueDial is based on Mitutoyo digital indicators, while BlueDial-LT uses generic Motionics indicators. Hence, BlueDial has better build quality than BlueDial-LT and is expected to be more reliable, robust and durable. Additionally, BlueDial comes with a certificate of inspection from Mitutoyo while BlueDial-LT doesn’t.

Another minor difference is that BlueDial has a higher data transmission rate than BlueDial-LT: 10 samples/second vs 8 samples/second.

What is the difference between WiMER 1 and Mitutoyo U-Wave?

Data Transmission Mode: WiMER 1 can continuously stream data at 10 HZ to a receiving device, while U-Wave only sends data when a button is pressed.

Data Receiver: U-Wave requires a data receiver to work, while WiMER 1 can directly connect to iOS/Android mobile devices and only needs a miniature USB dongle for Windows PC.

Compatible Platforms: U-Wave can only work with Windows PC, whereas WiMER 1 is compatible with iOS, Android and Windows PC.

What are the compatible software platforms for WiMER and BlueDial?

WiMER and BlueDial are compatible with iOS, Android and Windows. LabVIEW on Windows is also on our list of compatible platforms.

Where can I download the PC software for my BlueDial or WiMER?

You can visit our Download page to download the latest PC software for BlueDial or WiMER.

Where can I download the LabVIEW VI for my BlueDial or WiMER?

Please contact us for the latest LabVIEW VI for BlueDial or WiMER.

Is Mitutoyo U-Wave compatible with your software?

No, since our products use a different wireless data transmission method than Mitutoyo, U-Wave is not compatible with our software.

Since you add a transmitter to the back of indicator, how do I hold BlueDial?

BlueDial has 3/8 inch stem and BlueDial-LT has an 8 mm stem. Both can be held by a magnetic base on stem.

If it needs to be fixed from the back, a lug back can be placed on top of the transmitter and fastened by 4 M2-0.4×20 screws.

What if I need to use a different type of tip for BlueDial?

Tips with 4-48UNF screw will work with BlueDial. Tips with M2.5 screw will work with BlueDial-LT.

What if I need to use a different type of indicator other than Mitutoyo 543-783/793?

WiMER1 is compatible with almost all Mitutoyo digital dial indicators with SPC output. You can directly use WiMER1 for other types of indicators.
If you prefer to not use an external transmitter, we can integrate a BlueDial transmitter on your indicator, too. Please contact us to discuss options for the specific model you have.

How is the battery life of your devices?

Both BlueDial and WiMER have rechargeable batteries. BlueDial and WiMER 1 have a 60-hour battery life, BlueDial-LT has a 50-hour battery life, WiMER 2 has 20-hours, WiMER 3, 4A, and 5 have 30-hours, and WiMER 6 has 15 hours.

My BlueDial doesn’t send value. What should I do?

Here are some tips for a quick fix:

  • Make sure both the dial indicator and Bluetooth transmitter are turned on (the display on front shows a number readout and the LED on the back turns on blue).

  • Fully charge BlueDial and try again.

  • If BlueDial is connected but there is no data coming through, turn the device off and on then connect again.

If none of the above methods work, please contact us for further help.

What platforms are compatible with Motionics’ vibration analysis and rotor balancing softwares?

iVibraMeter, iRotorBalancer, and ShaleShaker are compatible with iPad. VibraTestPro is universal on both iPhone and iPad.

What apps does the Wired 2CH Vibration Analysis Kit work with?

Motionics Wired 2CH Vibration Analysis Kit works with iVibraMeter for iPad and VibraTestPro for iPhone & iPad, as well as several other calculator apps as vibration reference tools, such as VibraCalcVibeSpectra, REBvibe, and VibraUnits.

What apps does the Single-Channel Vibration Analysis Kit work with?

Motionics Single-Channel Vibration Analysis Kit works with iVibraMeter for iPad and VibraTestPro for iPhone & iPad, as well as several other calculator apps as vibration reference tools, such as VibraCalcVibeSpectra, REBvibe, and VibraUnits.

What apps does the Wired 2CH Rotor Balancing Kit work with?

Motionics Wired 2CH Rotor Balancing Kit works with iRotorBalancer for iPad, iVibraMeter for iPad, and VibraTestPro for iPhone & iPad, as well as several other calculator apps as vibration reference tools, such as VibraCalcVibeSpectra, REBvibe, and VibraUnits.

What apps does the Shale Shaker Vibration Test Kit work with?

Motionics Shale Shaker Vibration Test Kit works with iVibraMeter for iPad, VibraTestPro for iPhone & iPad, and ShaleShaker for iPad, as well as several other calculator apps as vibration reference tools, such as VibraCalcVibeSpectra, REBvibe, and VibraUnits.

What’s the difference between the Wired 2CH Vibration Analysis Kit and the Single-Channel Vibration Analysis Kit?

The Wired 2CH Vibration Analysis Kit and the Single-Channel Vibration Analysis Kit share the same apps on iPhone/iPad and similar functionalities.

The Wired 2CH Vibration Analysis Kit comes with a regular low-power accelerometer that connects to iPhone/iPad through Motionics 2CH DAQ box, while the Single-Channel Vibration Analysis Kit includes a digital accelerometer that directly connects to the lightning port on iPhone/iPad without the need of any DAQ box.

Since the DAQ box has 2CH inputs, an extra accelerometer can be added to the Wired 2CH Vibration Analysis Kit to enable simultaneous 2-Channel data acquisition (for example, in a shale shaker vibration analysis application). The second channel can also be used for laser tachometer input in rotor balancing applications.  

Can the Wired 2CH Vibration Analysis Kit be converted into a Wired 2CH Rotor Balancing Kit?

Yes, you can add a laser tachometer to convert Motionics’ Wired 2CH Vibration Analysis Kit into a Wired 2CH Rotor Balancing Kit. If you already have Motionics’ iPad vibration analysis kit and would like to add rotor balancing capability, contact us.

Can the Wired 2CH Vibration Analysis Kit be converted into a Shale Shaker Vibration Test Kit?

Yes, you can purchase an additional accelerometer to convert Motionics’ Wired 2CH Vibration Analysis Kit into a Shale Shaker Vibration Test Kit. If you already have Motionics’ iPad vibration analysis kit and would like to enable the second channel, contact us.

Can the Single-Channel Vibration Analysis Kit be converted into a Wired 2CH Rotor Balancing Kit?

No, since Single-Channel Vibration Analysis Kit uses a digital accelerometer that directly connects to the lightning port on iPhone/iPad, it stays with single-channel configuration. For rotor balancing applications, please use the Wired 2CH Rotor Balancing Kit.

What types of balancing are supported by the iPad Rotor Balancing Kit?

The iPad Rotor Balancing Kit supports Single-Plane Single-Channel 4-Run Balancing, Single-Plane Two-Channel Balancing, Two-Plane Inbound Balancing, and Two-Plane Overhung Balancing.

How do you conduct two-plane balancing with the Wired 2CH Rotor Balancing Kit?

The iPad only accepts two channel inputs at the same time. In a rotor balancing application, one channel is reserved for optical signals from the laser tachometer, and the other channel is available for vibration signals from the accelerometer. That means only one accelerometer can be active at one time.

For two-plane balancing, the user can either always move the accelerometer around between the two testing planes or use a switch box to switch between two accelerometers installed on the two test planes.

What if I need to conduct vibration analysis/rotor balancing wirelessly?

The VibeSense Wireless Vibration Analyzer and VibeSense Wireless Rotor Balancer allow users to directly communicate with the sensors and perform balancing work on a smart phone or tablet using Bluetooth Low Energy.

What types of balancing are supported by the VibeSense Wireless Rotor Balancer?

The VibeSense Wireless Rotor Balancer Kit supports Single-Plane Single-Channel 4-Run Balancing, Single-Plane Two-Channel Balancing, Two-Plane Inbound Balancing, and Two-Plane Overhung Balancing.

What’s the difference between the iPad Vibration Analysis Kit and the VibeSense Wireless Vibration Analyzer?

These two kits share most of the same features in the VibraTestPro app.

The most significant difference is that the iPad Vibration Analysis Kit uses a wired acceleormeter to connect to iPhone/iPad through a DAQ box while the VibeSense Wireless Vibration Analyzer uses a wireless accelerometer to connect to iPhone/iPad via Bluetooth, completely getting rid of cables and any wire accessories.

Because of the difference in data transmission, these two kits work differently. When using the iPad Vibration Analysis Kit, vibration signal is continuously acquired and updated in real time in the app. When using the VibeSense Wireless Vibration Analyzer, the wireless accelerometer normally stays in standby mode; once it receives a data request from the app, it wakes up, collects a signal reading, transmits it via Bluetooth, and goes back to sleep again. Hence, vibration data is updated as snapshots instead of in real time in the app.

What’s the difference between the iPad Rotor Balancing Kit and the VibeSense Wireless Rotor Balancer?

These two kits share most of the same features and both can get rotor balancing done.

The most significant difference is that the iPad Rotor Balancing Kit uses a wired acceleormeter & tachometer to connect to iPhone/iPad through a DAQ box while the VibeSense Wireless Rotor Balancer uses a wireless accelerometer to connect to iPhone/iPad via Bluetooth. A laser tachometer is connected to the wireless accelerometer.

Because of the difference in data transmission, these two kits work differently. When using the iPad Rotor Balancing Kit, vibration & optical signals are continuously acquired and balancing parameters keep updating in the app. When using the VibeSense Wireless Rotor Balancer, the wireless accelerometer normally stays in standby mode; once it receives a data request from the app, it wakes up, collects vibration & optical signals, processes them on-board, transmits balancing parameters via Bluetooth, and goes back to sleep again.

Can the VibeSense Wireless Vibration Analyzer be converted into a VibeSense Wireless Rotor Balancer?

Yes, you can add a laser tachometer to convert a VibeSense Wireless Vibration Analyzer into a VibeSense Wireless Rotor Balancer. If you already have a VibeSense Wireless Vibration Analyzer and would like to add rotor balancing capability, contact us.

What apps does the VibeSense Wireless Vibration Analyzer work with?

The VibeSense Wireless Vibration Analyzer works with VibraTestPro for iPhone & iPad.

What apps does the VibeSense Wireless Rotor Balancer work with?

The VibeSense Wireless Rotor Balancer works with VibeSenseRB for iPad and VibraTestPro for iPhone & iPad.

Do I pay for the software/apps?

Most of our iOS apps are free. You can search for Motionics on the App Store to see detailed pricing information.

Other software/apps on Android/PC are free.

What models of iPad and iPhone are compatible with Motionics Bluetooth wireless products?

Motionics Bluetooth wireless products require the receiving device to support Bluetooth Low Energy (Bluetooth 4.0). We recommend iPhone 5 or later models, iPad Air or later models, iPad mini and iPad Pro.

What models of Android are compatible with Motionics Bluetooth wireless products?

In order to use Motionics Bluetooth wireless products on Android, the Android device should support Bluetooth Low Energy (Bluetooth 4.0) and be running Android 4.3 or a newer system.

What versions of Windows PC are compatible with Motionics Bluetooth wireless products?

Windows PC running Win7 and later is compatible with Motionics Bluetooth wireless products. Make sure the Bluetooth USB dongle is required to collect data on Windows PC.

Is any receiver required to use your device?

For iOS or Android mobile devices, our WiMER and BlueDial can connect directly without using additional receivers.

For Windows PC, since there was no Bluetooth Low Energy support before Windows 8, a small Bluetooth USB dongle is required to use our hardware and software.

My Windows PC already has Bluetooth; do I still need to order the Bluetooth USB dongle?

Yes, Motionics MultiGage Windows software is based on the BLED112 Bluetooth USB dongle instead of using the Windows native Bluetooth stack. This dongle is still required even if your Windows PC already has Bluetooth.

How many devices can I connect at the same time?

For iOS, up to 14 devices can be simultaneously connected.

For Android, up to 8 devices can be simultaneously connected.

For Windows PC, up to 8 devices can be simultaneously connected to a single dongle. More dongles can be added at the same time to increase connection capacity.

Does your device work with Excel?

On Windows PC, data from BlueDial or WiMER can be directly entered into Excel or other text-based software by pressing a key on a keyboard or the trigger button on WiMER. Here is a demo video.

For iOS or Android, data can be recorded and exported as a CSV file, which can be opened by Excel for further analysis.

What is the data transmission range of your devices?

Both BlueDial and WiMER have a wireless transmission range of up to 10 meters (30 ft). BlueAngle can transmit data up to 20 meters (60ft).

Please contact us if your application requires the device to work on a longer range.

What should I do if I need to customize the software for my application?

We can customize existing software or develop new software for your specific application if you need software customization in your project.

If you have access to LabVIEW, we have a basic VI to cover gage searching, device connection and data updates. You can freely add on any function and perform any required computation with wirelessly received data for your application.

If you want to totally start from scratch and develop your own software, please also contact us so we can share the wireless protocol and data format with you.

What should I do if I need a customized version of your hardware devices?

Please tell us about your application, we will be more than happy to look into it and explore possible hardware customization options.

Where can I download brochures and user guides for my product?

You can visit our Download page to download the latest brochures and user guides for all of our products.

Do you provide repair services for your products?

Yes, we provide the repair services to our products. Please contact us for more details.

What are the international payment options?

International orders should be paid in advance. Payment should be clear before we start processing the order.

We accept credit card and wire transfers. For a detailed credit card payment link or bank information, please contact sales@motionics.com.

What are the shipping options?

For US orders, normally we use UPS Ground (1 to 5 business day transit time). You can also select UPS 3 Day or 2nd Day at checkout on our online store.

For international orders, we ship with UPS or DHL (3 to 5 business day transit time). If transit time is not an issue for you, you can also request to use USPS (6 to 10 business day transit time).

If you want to use any shipping method not listed on our online store, please let us know.

If I need to receive items fast, do you have expedition options.?

Yes, we have expedition options. If you need to shorten lead time or use expedited shipping method, please send your request to sales@motionics.com.

What does the extended warranty cover?

The extended warranty covers all defects in material and workmanship for 3 years and adds up to 2 accidental damage claims, each subject to a service fee.

What is the service fee for?

Service fees are reduced prices for repairing or replacing the device covered by the extended warranty.

What is covered under accidental damage?

In terms of accidental damage, the extended warranty applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event that arises from normal usage, for example, damage caused by dropping or liquid contact from spills.

I already bought my device. Can I still get coverage from the extended Warranty?

Yes! Previous customers who already purchased devices within the last 365 days can still add the extended warranty for their device(s).

Once I’ve purchased the extended warranty, when does my coverage begin?

The extended warranty begins the date the product is shipped from our facility.

What isn’t covered by the extended warranty?

The extended warranty does not cover normal wear and tear, excessive or catastrophic damage, theft, misplacement, or damage caused by reckless, abusive, intentional conduct.

How do I submit a claim?

To submit a claim, fill out the form on www.motionics.com/warranty at the bottom of the site that is labeled “Claim Form.”

How quickly can I expect to receive service?

You can file a claim anytime at www.motionics.com/warranty

Can I cancel my plan?

Yes! If you cancel the extended warranty within the first 30 days after receipt and have not made a claim, you will receive a full refund of the price. All charges for coverage shall be non-refundable after 30 days from receipt.

If you need any industrial solution, please contact us